Service Delivery Model


The Investment:

Vista has broken with the traditional legal services market to provide high quality employment law advice and support on a subscription basis. Our business is built around this structure, enabling us to work closely with our clients on a cost effective basis.

The three key advantages of our subscription model are:

Cost saving
Cost effectiveness
Organisational Performance


Cost saving:

The subscription model results in cost reduction when compared to the more expensive business models which rely upon 'metered' service income.


Cost effectiveness:


The subscription model promotes early support leading to more commercially favourable outcomes.

Early support maximises the opportunity to reduce the fact or amount of legal liability and further promotes fully costed commercial decision making.

Organisational effectiveness

In promoting early and extensive support our subscription model enables HR to support managers in robust decisions that may otherwise have been avoided or delayed - improving managerial effectiveness.

How much will it cost?

The subscription rate is calculated by employee headcount.. Our success is built upon long term relationships, we therefore review our headcount rate with our clients regularly to ensure that it is at the right level.

 


 





What is the minimum subscription period?

We understand that different clients require different service contracts. Therefore the minimum is agreed between us at the outset of the relationship and reviewed as client needs change. Typically our contracts are between 6 months and 3 years.

Larger clients.
:
Because we are successful in aligning our service delivery with the specific challenges and aspirations of each client, we are able to deliver value in a way that is truly bespoke. We recognise that success looks different for each of our clients. We identify at the outset, and constantly monitor and review our clients specific service delivery model, combining scheduled pro-active support (such as our HR on site surgeries or employment law updates) and reactive support and advice.

Our smaller clients

The starting point for all of our subscription contracts, irrespective of the size of client, is our comprehensive employment law transactional advice service; the cost of which is based on head count.

From that point forward we build a flexible service contract combining the level of 'hands on' HR support and back up with the required level of litigation cover and training services. This is constantly reviewed in partnership with the client and the dedicated client manager, to ensure that we get it right and keep getting it right.

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